20 advanced-level multiple-choice questions (MCQs) on communication skills
Advanced-Level MCQs on Communication Skills
1. What is the primary purpose of active listening in communication?
a) To respond quickly
b) To interpret the speaker's body language
c) To understand and interpret the speaker's message effectively
d) To prepare for counterarguments
Answer: c) To understand and interpret the speaker's message effectively
2. Which of the following best describes paralanguage?
a) The content of the spoken words
b) The tone, pitch, and speed of the voice
c) The written format of communication
d) The facial expressions used during speech
Answer: b) The tone, pitch, and speed of the voice
3. In the Shannon-Weaver model of communication, what does "noise" refer to?
a) Unnecessary details in the message
b) Disturbances that affect message delivery
c) Feedback provided by the receiver
d) The medium used for communication
Answer: b) Disturbances that affect message delivery
4. Which of the following is an example of downward communication?
a) A manager providing instructions to employees
b) Employees forming a discussion group
c) A customer providing feedback to a service provider
d) Colleagues brainstorming together
Answer: a) A manager providing instructions to employees
5. Which is NOT a barrier to effective communication?
a) Semantic barriers
b) Feedback loop
c) Psychological barriers
d) Organizational barriers
Answer: b) Feedback loop
6. Which of these is a key feature of non-verbal communication?
a) It is dependent on grammar
b) It is universal and culture-free
c) It is usually unconscious
d) It includes only body language
Answer: c) It is usually unconscious
7. In intercultural communication, what does "ethnocentrism" mean?
a) The belief in the superiority of one's own culture
b) Adapting to another culture's norms
c) Overcoming language barriers in communication
d) Promoting global diversity
Answer: a) The belief in the superiority of one's own culture
8. What is the main objective of the Johari Window model in communication?
a) To resolve conflicts effectively
b) To understand self-awareness and interpersonal relationships
c) To improve public speaking skills
d) To analyze audience demographics
Answer: b) To understand self-awareness and interpersonal relationships
9. What does "decoding" in communication refer to?
a) Translating ideas into a message
b) Understanding the message from the sender
c) Feedback given by the receiver
d) Distorting the original message
Answer: b) Understanding the message from the sender
10. Which of these is an example of asynchronous communication?
a) Phone call
b) Email
c) Video conference
d) Face-to-face discussion
Answer: b) Email
11. The principle of "KISS" in communication stands for:
a) Keep It Short and Simple
b) Knowledge Is Shared and Secure
c) Know Important Strategic Skills
d) Keep It Straight and Structured
Answer: a) Keep It Short and Simple
12. Which type of listening focuses on evaluating and analyzing the content of a message?
a) Appreciative listening
b) Empathetic listening
c) Critical listening
d) Passive listening
Answer: c) Critical listening
13. In business communication, what is the purpose of a "grapevine"?
a) To formalize communication processes
b) To spread informal messages within an organization
c) To ensure the accuracy of official reports
d) To monitor customer complaints
Answer: b) To spread informal messages within an organization
14. What does proxemics study in non-verbal communication?
a) Eye contact
b) Space and distance between individuals
c) Gestures and body movements
d) Touch and physical contact
Answer: b) Space and distance between individuals
15. Which of the following statements is true about feedback in communication?
a) Feedback is always verbal
b) Feedback is optional in effective communication
c) Feedback helps in clarifying misunderstandings
d) Feedback occurs only in face-to-face communication
Answer: c) Feedback helps in clarifying misunderstandings
16. A good communicator primarily focuses on:
a) Avoiding conflicts at all costs
b) Using technical jargon to appear knowledgeable
c) Aligning the message to the audience's needs
d) Speaking as much as possible to maintain dominance
Answer: c) Aligning the message to the audience's needs
17. What is the term for adapting communication styles based on the context and audience?
a) Assertiveness
b) Responsiveness
c) Code-switching
d) Active listening
Answer: c) Code-switching
18. In persuasive communication, ethos refers to:
a) Logical reasoning used in the message
b) Emotional appeals in the communication
c) The credibility and character of the communicator
d) The overall structure of the argument
Answer: c) The credibility and character of the communicator
19. The "7 C's of Communication" do NOT include:
a) Clarity
b) Concreteness
c) Creativity
d) Courtesy
Answer: c) Creativity
20. Which of the following is a key characteristic of assertive communication?
a) It avoids conflicts by compromising principles
b) It focuses solely on the communicator's needs
c) It respects both the communicator's and listener's rights
d) It emphasizes aggression to achieve goals
Answer: c) It respects both the communicator's and listener's rights
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